PRIVACY POLICY
Dreemer Holiday Lights & Decor (“Dreemer,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request an estimate, schedule an appointment, purchase services, or communicate with us.
Information We Collect
We may collect information you voluntarily provide, including:
Your name
Email address
Telephone number
Service and billing address
Property and installation information
Requested services
Appointment details
Photos or measurements you submit
Messages and other communications
Invoice and payment-related information
Payments may be processed through a secure third-party payment provider. We generally do not directly store complete credit or debit card numbers.
Information Collected Automatically
When you use our website, certain information may be collected automatically, including:
Internet Protocol address
Browser and device type
Pages visited and time spent on the website
Referring website
General location information
Cookie and advertising identifiers
We may use cookies and similar technologies to operate our website, understand visitor activity, improve our services, and measure advertising performance.
How We Use Your Information
We may use collected information to:
Respond to inquiries and estimate requests
Schedule consultations and installations
Prepare designs, proposals, contracts, and invoices
Process payments
Provide and manage services
Send appointment, installation, and account updates
Provide customer support
Improve our website and customer experience
Prevent fraud and protect our business
Comply with applicable legal requirements
Send promotional communications when permitted
Text Messages and Email Communications
If you provide your telephone number or email address, we may contact you regarding estimates, appointments, installations, payments, service updates, and customer-support matters.
Marketing messages will only be sent when permitted. You may unsubscribe from promotional emails by using the unsubscribe link provided. You may opt out of promotional text messages by replying STOP. Message and data rates may apply.
Mobile information and text-message consent will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.
How We Share Information
We may share information with trusted service providers that assist us with:
Website hosting
Scheduling and customer management
Payment processing
Email and text-message delivery
Advertising and analytics
Accounting, insurance, and legal services
Installation and service fulfillment
These providers are permitted to use information only as necessary to perform services for us or comply with legal requirements.
We may also disclose information when required by law, to protect our rights or safety, to investigate suspected fraud, or in connection with the sale or transfer of the business.
We do not sell personal information for money.
Cookies and Advertising
Our website may use cookies and services provided by companies such as Google or Meta to understand website activity and measure advertising results. These providers may collect information about your device and online activity according to their own privacy policies.
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
Data Retention
We retain personal information only as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.
Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, storage system, or internet transmission can be guaranteed completely secure.
Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of promotional communications
Ask questions about how your information is used
Certain records may be retained when required for legal, accounting, contractual, fraud-prevention, or legitimate business purposes.
Third-Party Websites
Our website may include links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
Changes to This Policy
We may update this Privacy Policy as our practices, services, or legal requirements change. The revised policy will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, please contact Dreemer Holiday Lights & Decor through the Contact page at: